Privacy Policy
1. General Information
This Privacy Policy explains how Tverdi (“we”, “our”, “us”) collects, uses, and protects your personal data when you visit our website or make a purchase.
We comply with the EU General Data Protection Regulation (GDPR) and ensure your data is handled securely and transparently.
2. Data We Collect
We may collect the following categories of personal data:
- Name and surname
- Contact details (email address, phone number, shipping address)
- Payment details (processed via secure third-party providers)
- Automatically collected information (IP address, cookies, device type, browser data)
3. How We Use Your Data
Your data is used solely for:
- Processing and delivering your orders
- Providing customer support
- Improving our website and user experience
- Sending updates or offers (only with your consent)
- Legal compliance and accounting purposes
4. Data Processing and Retention
We process data lawfully, fairly, and only as necessary.
Your personal data is retained only for as long as needed to fulfill the purposes outlined or as required by applicable law.
5. Data Sharing
We do not sell or share your personal data except when:
- Required to complete delivery or payment (e.g., logistics, payment partners)
- Mandated by law
All our partners comply with GDPR standards.
6. Cookies
Our website uses cookies to enhance your browsing experience.
They help remember preferences, manage your shopping cart, and analyze traffic.
You may disable cookies anytime in your browser settings.
7. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Rectify or erase data
- Restrict or object to processing
- Withdraw consent for marketing communications
- File a complaint with a supervisory authority
To exercise these rights, contact us at [office@tverdihoutenproducten.be].
8. Data Security
We use modern technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure.
9. Contact Information
If you have any questions about this Privacy Policy or how we process your data, please contact us:
Email: [office@tverdihoutenproducten.be]
Company: BV TVERDI HOUTEN PRODUCTEN
Address: Lodderhoek 53 unit 4.16 8000, Brugge, Belgium. BTV 1030.630.740